Patient Services
We understand that figuring out the best way to resolve a medical bill can be difficult and time consuming. In today’s busy world, time is valuable, which is why we strive to make responding quick and painless.
We offer a variety of payment options to reconcile you outstanding medical bill. Please view the options below and if you’re ready to make your payment now, simply click the Pay Online button below.
How To Pay
MAIL US
Use the address above and mail your payment to us.
Forms of Payment
BY CREDIT CARD
We accept MasterCard, Visa and Discover.
BY CHECK
We accept checks over the phone and in person. We also accept cash if you're paying in person.
Client Services
Each healthcare provider client is unique but the end goal is always the same: receivable recovery. Our goal is to help facilitate the payment process and recover outstanding balances as quickly and painlessly as possible. Please continue reading to learn more about our services as it relates to you – the healthcare provider.
Your Best Interest
All of MSI’s Healthcare A/R Specialists are trained in the legal requirements, including the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act, HIPAA Regulations and HFMA Best Practices. Every employee has continued training, education and testing to ensure compliance and safety on behalf of our client’s.
Every Dollar Counts
The economy of healthcare continues to challenge both provider and patient. We understand that no matter where you fall in this equation, every dollar equates to your bottom line. MSI payment diversity makes it easy and safe for patients to resolve their accounts.
External Link Balancing
We use multiple ISPs to better serve our clients.
Virtual Environment
Our tested and proven virtual environments allow for little to no downtime or discomfort during deployment.
Email Security
Email security is extremely important, so we use a multi-tier approach to protect against any risks or data loss. Emails are scanned with multiple tools and encrypted prior to delivery.
FTP Services
Our FTP services are easy to use and extremely secure, ensuring your data is protected.
Trusted Employees
The MSI Healthcare A/R Specialists approach puts the patient first with understanding and evaluating the position of each patient’s situation financially and emotionally. Identifying these key elements determine how we can help resolve their healthcare bill.
Technology Driven Service
We continuously evaluate new technologies, procedures and the needs of our clients' so we can offer superior service to ensure that receivables are recovered in a timely manner.
Data Center Protection
Our onsite data center is equipped with redundant cooling systems, power management hardware, and network fabric. This system provides safety for data under any circumstances.
Connectivity
Top of the line connectivity products facilitate secure connections with patients.
Call Center
With our world-class phone system equipment and system reporting technology, we’re able to provide superior experience to our client’s patients. All calls are recorded, stored for six months, and are available for review upon request.